Privacy Policy

Who we are

This website is operated by Brothers Cairns.
Our website address is: https://www.brotherscairns.com.au

Personal information we collect

We collect personal information only where it is reasonably necessary for the operation of our website and services.

This may include:

  • Name

  • Email address

  • IP address

  • Browser and device information

  • Any information you voluntarily submit via forms

Contact forms

When you submit information through a contact form, we collect the information you provide for the purpose of responding to your enquiry or providing services. Submitted information is not used for marketing purposes unless explicitly stated or consented to.

Cookies

This website uses cookies to improve user experience and site functionality.

  • Temporary cookies may be set on login pages to determine whether your browser accepts cookies. These cookies do not contain personal information and are discarded when the browser is closed.

  • Login cookies store authentication and display preferences. Login cookies last for two days, screen preference cookies last for one year, and “Remember Me” logins last for two weeks.

  • Editing or publishing content may create an additional cookie that stores the post ID only and expires after one day.

You can disable cookies through your browser settings, however this may affect site functionality.

Embedded content from other websites

Pages on this site may include embedded content such as videos, images or articles. Embedded content behaves in the same way as if you visited the external website directly.

These third-party websites may collect data about you, use cookies, embed tracking tools, and monitor your interaction with their content, particularly if you are logged in to their services.

Analytics

We may use analytics tools to understand how visitors interact with our website. This data is collected in an aggregated and anonymous form and is used to improve website performance and user experience.

Who we share your data with

We do not sell or rent your personal information. Data may be shared with trusted third-party service providers where necessary to operate the website, including:

  • Hosting providers

  • Spam detection services

  • Analytics providers

All third parties are required to handle information securely and in accordance with privacy obligations.

How long we retain your data

Comments and associated metadata may be retained indefinitely to allow recognition and automatic approval of follow-up comments.

For registered users, personal information is stored in user profiles. Users may view, edit or delete their personal information at any time, except for usernames. Website administrators may also access and manage this information.

Your rights and choices

You may request:

  • Access to the personal information we hold about you

  • A copy of your personal data in a portable format

  • Correction or deletion of your personal information

Certain information may be retained where required for legal, security or administrative purposes.

How we protect your data

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. This includes secure hosting, software updates and access controls.

Data breach procedures

In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and relevant authorities where required.

Third-party data sources

We do not intentionally receive personal information from third parties, except where required to operate integrated website services.

Automated decision-making

We do not use automated decision-making or profiling that produces legal or significant effects on individuals.

Regulatory compliance

This policy is intended to comply with the Privacy Act 1988 and the Australian Privacy Principles.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us via the website or email us at admin@brotherscairns.com.au